Terms and Conditions

TERMS AND CONDITIONS:

All Sultry Lady Corsets are custom made to your measurements; therefore all corsets are subject to terms and conditions. Because they are made to very close body measurements, and custom made to your specifications, all sales are final. We do wish to have satisfied clients, however. If you find that you are completely unsatisfied with both the garment and the workmanship after the final completion, we have an option. We are willing to display the garment online for sale for you and will refund any monies to you beyond the cost of materials and deposit to us. This is a fair and equitable arrangement for both of us. We have never had this happen but we like to keep our customers happy.

RETURNS & DEPOSITS:

All deposits are non-refundable.

When you receive your custom corset, please inspect it right away. If there are any noticeable defects, please contact Sultry Lady Corsets immediately for the return of the garment so that it can be attended to. If the return is due to a defect, Sultry Lady will pay for shipping. Sultry Lady Corsets must be contacted to authorize any returns. Do not send the corset back without talking to us and receiving a written approval from us first. Unless there is a noticeable defect in the garment upon delivery and the defect is reported at once to Sultry Lady Corsets, any repairs needed for the garment will incur a charge.

Please allow us the opportunity to resolve the problem. If after seven days of receipt of the corset, you have not contacted us about any suspected problem, no complaints will be considered as legitimate. Remember to buy insrance on any return packages! Until it reaches us, you are responsible for it.

After the basic design of the corset is agreed upon and the deposit is made, changes are limited. We understand that at times you may decide you want additional embellishments on your corset, and as long as it does not change the overall construction of the garment, we may amend the agreement to include these.

DEPOSITS:

I repeat; all deposits are non-refundable. This is a custom garment made exclusively for you. Work on your corset begins immediately when your deposit is received. By the time you change your mind many hours of work have already gone into the production of your beautiful new garment, and wages must be paid. Please note: if you gain or lose weight during the time the garment is being made, get pregnant or simply change your mind, you are still responsible for the deposit payment as well as any additional expenses incurred during the construction of the said garment. If a customer changes weight and size or becomes pregnant after the order is placed, the fit cannot be guaranteed. We are not responsible for corsets that are cinched so tight that it causes damage to the fabric, panels or grommets, including damage to the busk pieces.

RETURNS:

We do not accept used returns. Your custom corset is considered both an undergarment and outer garment, thus it cannot be returned for sanitary reasons. A corset cannot be returned used, with your money refunded. We may be able to make adjustments to the embellishments (for a fee of course) but the garment cannot be altered. Please understand that corsets are made with exact measurements, which have a half-inch of fabric beyond that for sewing the garment together. These are not like the back of men’s tailored pants that can be let out or taken in.

PRICING:

Prices are subject to change without notice. An estimate of the price of your custom corset will be given to you in writing and discussed at the time of commission with the upper and lower limits noted. Due to the nature of the outer customization (embellishments), we can’t always get the same supplies for the original price. This may create a slight price change and alter the look of your individual piece. We retain the right to customize your garment to our discretion unless it has been discussed and put into writing ahead of time.

If the balance due on a custom item is not paid in full within 14 days of completion, the corset may be sold to another client. Any deposits will be forfeited.

Please note: As the construction of a custom corset is a legal contract between the client and us, we do not wish there to be troublesome complications. If you live outside of the Los Angeles, California area and are not able to meet with us in person, we are not responsible for inaccurate measurements. Please take measurements carefully, and do not try to take your own measurements!

You may cancel your order before the final delivery; however, you will forfeit all deposits, materials, embellishments, and monies paid to us. They will not be credited or paid back to you, the client.

PRIVACY:

We at Sultry Lady Corsets take your privacy very seriously. We do not share information about you, be it your measurements, your choices or designs or your personal information, ever! Any photographs taken of you during or after the production of your corset or other garments will be used only when we receive written permission by you.

PRICING:

We are not going to go into elaborate detail about the pricing of a corset, as our clientele is more interested in the completed design of the corset and the pricing bottom line. If you wish to have a breakdown of each part of your garment we can do that for you and will give it to you in writing. With that said we have added a brief idea so that you will know what price range you are looking at.

SHIPPING POLICIES:

When We Ship

Sultry Lady Corsets ships Monday through Friday.

How We Ship

Sultry Lady Corsets ships all products by UPS within the continental United States and Canada, for which delivery times are from 1 to 5 business days, (cost varies). We also ship UPS for international customers and that can take 2 to 14 days depending on the country. Faster shipping is available for an additional cost. Please email us at sultryladycorsets@gmail.com for a price quote at the time of purchase.

Where We Ship

We ship to all locations that UPS and USPS does, worldwide.

Custom corsets require two shipments; one for the fitting mock-up and return, and once for the finished corset. We do not charge for shipping the items to you. The return of the mock-up and any additional shipping on your end however, will be your expense. Some custom corsets require additional shipments for strap fitting or other needs and you will be responsible for the postage on your end. Faster shipping from us is available for an additional cost. We don’t go the cheapest way but not the fastest and most expensive either. For all other products or expedited shipping quotes please email us at sultryladycorsets@gmail.com or call 909-632-3615

How to Track an Order That’s Been Shipped

Your payment and shipping confirmation will have a link to track your UPS or USPS package. Please remember to get a receipt for all your packages being shipped. This will help you to track the whereabouts of your item!

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